We believe in satisfying and delighting our customers. The product that we sell, are the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but, we do understand that under unforeseen conditions it is necessary to replace/return the product. Items that have reduced selling price are considered sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
If you have received a damaged product or the wrong item, please mail us at return@ajmeraretail.com with your order number, the reason for return, and a couple of pictures of the material within 7 Days of delivery. Please ensure that the product is returned with the tags, original packaging, and invoice, in an unwashed and undamaged condition. We are accepting Returns within 7 days, customers have to replace/exchange the products. We will try and replace the product as soon as possible or issue a full credit if you wish to.
At Ajmera Retail each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen.
We will get back to you with the return packing slip and pickup arrangements in 24-48 hours. (If the pickup is not available at your pin code then please send the package back to us and we will reimburse up to INR 100/- as the courier charges). As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website. Store credit is valid for a lifetime. There is no expiry.
We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
General Returns Policy:
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by a third party and invoice which shall be governed by the terms of such sale. Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused, and undamaged condition. All damaged items must comply with our terms and conditions before a refund is processed. To return or alter an item, the customer must write to us at return@ajmeraretail.com, a prompt response is assured to such mails. Alternatively, the customer may even call/Whatsapp us at our customer care number +91 9956711333 which remains open MON-SAT (9 AM - 7 PM). In case of alteration requests, we will take care of any shipping cost that will be incurred.
Terms and Conditions for returns and exchange:
Items should be returned unused, unwashed, unopened, undamaged and with all tags attached. Goods returned that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department if any Goods/Products are delivered without tags. Unidentified returns will be returned to the sender.
Cancellation policy
You can cancel the order within 24 hours of your order. We generally ship in-stock items the same day. Hence, please inform us as soon as possible. If the item is shipped, we won't be able to process the cancellation request.
